2-059-514-11 (1)
Digital Color Printer
Instructions for Use
UP-D55
© 2004 Sony Corporation
Consult your dealer. (According to standard
EN60601-1-2 and CISPR11, Class B, Group 1)
Caution
When you dispose of the unit or accessories, you must
obey the law in the relative area or country and the
regulation in the relative hospital.
Warning on power connection
Use a proper power cord for your local power supply.
1. Use the approved Power Cord (3-core mains lead) /
Appliance Connector / Plug with earthing-contacts
that conforms to the safety regulations of each
country if applicable.
2. Use the Power Cord (3-core mains lead) / Appliance
Connector /Plug conforming to the proper ratings
(Voltage, Ampere).
Warning on power connection for
medical use
Please use the following power supply cord.
With connectors (plug or female) and cord types other
than those indicated in this table, use the power supply
cord that is approved for use in your area.
United States
Canada
Plug Type
HOSPITAL GRADE*
E62405, E35708
HOSPITAL GRADE*
Female end
LR53182, LL022442,
LL088408
Cord type
E159216, E35496
Min.Type SJT
Min.18 AWG
LL112007-1, LL20262,
LL32121, LL84494
Min.Type SJT
Min.18AWG
Minimum cord set 10A/125V
rating
10A/125V
Safety approval
UL Listed
CSA
*Note: Grounding reliability can only be achieved when the equip-
ment is connected to an equivalent receptacle marked ‘Hospital Only’
or ‘Hospital Grade’.
3
Table of Contents
4
Getting Started
Location and Function
of Parts and Controls
For details, refer to the pages given in parentheses.
System Overview
The UP-D55 digital color printer is designed to
reproduce computer images on A-5 size paper.
You can print out computer image data in full color (with
256 shades per color, a total of more than 16,700,000
colors in all) in high resolution print mode
(approximately 379 dpi).
Front Panel
System Configuration
The following shows an example of a printer system
configuration.
Computer
Controls the printer operation.
A POWER indicator
Lights when the POWER switch of the printer is set
to ON.
Lights while the printer is printing.
Digital color printer
Lights in orange in case of paper jamming or
occurrence of any other problem.
Lights when a problem for ink ribbon occurs.
Lights when a problem for paper occurs.
The printer allows you to check the printer
operating condition according to the lighting
conditions of the PRINT indicator, ALARM
indicator, PAPER indicator and RIBBON indicator.
For details, see “Indicators on the Ribbon Door” on
Press this button to stop printing multiple copies of
identical printouts. The printer finishes printing the
current copy and ejects it. Then the printer turns to
stand by mode.
5
System Overview / Location and Function of Parts and Controls
G Paper output slot
Printed pages are ejected here.
Supplied Accessories
The printer is packed together with the following
accessories. Check that nothing is missing from your
package.
Load paper into this tray.
Press this switch to turn the printer on or off.
Paper Tray (1)
Rear Panel
Ink ribbon holder (1)
USB connecting cable (1)
Software Licence Agreement (1)
CD-ROM (including the printer drivers and
PDF files of multi-lingual Instructions For
Use) (1)
Before Using this Printer (1)
A - AC IN connector
Use a proper power cord for your local power
supply (not supplied).
Notes
• Retain the original carton and packing materials in
case you have to transport the unit in the future.
• Remove the ink ribbon cartridge and paper tray when
transporting the printer.
B
Equipotential ground terminal connector
Used to connect to the equipotential plug to bring
the various parts of a system to the same potential.
C USB cable clamp
Used to secure the USB cable.
D
(USB) connector (7)
Connects to a computer or another USB peripheral
device with a USB cable (supplied).
E Switch
Not used at present.
6
Supplied Accessories
Connections
After connecting the USB connecting cable (supplied)
to the printer and the computer, connect the power cord.
For details about the printer connection, refer to the
manuals for the computer or other peripheral devices.
Installing the Printer
Driver
Install the printer driver provided with the printer. For
detailed instructions on how to install the printer driver,
refer to the Readme.txt file on the printer driver installer
disc.
Notes
• Before connecting the printer to the computer, turn off
the printer, computer, monitor, and all peripheral
devices connected to the computer.
• Before connecting the printer to the computer,
disconnect the power cord from the printer. Connect
the power cord to the printer only after connecting the
printer and the computer.
• Follow the connection procedures described in the
computer manual.
• Make sure that the interface cable is connected
securely at both ends.
• The printer drive software provided with the printer is
not suitable for using the printer connected to a
network.
• Operation of the printer is not guaranteed for
connection to a USB hub.
USB Port Connection
UP-D55
About USB (Universal Serial Bus) Specification
Revision 2.0
• The UP-D55 complies with the USB 2.0 specification.
• USB 2.0 is a newer standard than USB 1.1, but
provides backward compatibility.
• USB 2.0 supports Hi-speed USB, in addition to the
existing Full (Low) speed.
USB connecting
cable (supplied)
to
(USB) connector
• The UP-D55 can be connected as Full-speed in a USB
1.1 environment. However, to use the UP-D55 with
Hi-speed USB functions in a USB 1.1 environment,
the following requirements must be met.
– Computer
A computer which supports Hi-speed USB
(conforming to the USB 2.0 specification)
a)
– OS
UP-D55
Windows 2000/Windows XP
– USB 2.0 device driver
USB 2.0 device driver produced by Microsoft
Corporation. (Operation using USB 2.0 drivers
other than ones produced by Microsoft Corporation
is not guaranteed.)
– USB 2.0 cable
Use the 2-m cable supplied with the UP-D55.
7
Connections / Installing the Printer Driver
a)
Operations of all of devices which conform to USB
2.0, or all USB 2.0 extension boards/extension
cards cannot be guaranteed.
Note
When the UP-D55 is connected to the computer with the
power turned on, do not turn your computer to standby
mode (suspend status) or in pause mode. Doing so may
cause a malfunction of the operation.
8
Installing the Printer Driver
1
Open the ribbon door by pulling the ribbon door
toward you.
Operation
Before Printing
This section describes the operations below that must be
made before printing, but after making the necessary
• Loading an ink ribbon cartridge (See below.)
Once the above operations have been completed, there
should be no need to repeat them during routine printing.
Perform them only as necessary.
Notes
2
Remove the ink ribbon cartridge.
• You can replace the ink ribbon or load paper
regardless of whether the power is on or off.
• When either an ink ribbon or paper has been
exhausted, replace both the ink ribbon and paper at
the same time.
• Use only ink ribbon and paper designed for use with
this printer. Failing to do so is likely to result in
malfunctions. (See“Ink Ribbon and Paper” on page
16.)
Loading an Ink Ribbon Cartridge
To make printouts, an ink ribbon cartridge (an ink ribbon
holder which has been loaded with an ink ribbon) and
paper must be loaded. This section describes how to set
the ink ribbon into the supplied ink ribbon holder and to
load the ink ribbon cartridge in the printer.
If you can not remove the ink ribbon
cartridge
The thermal head may be out of position.
In such a case, close the ribbon door, and turn the
power off, then back on again. After a while, start
the operation from step 1 again.
When you use the printer for the first time, start the
operation to load the ink ribbon cartridge from step 4.
Notes
• When you use the printer for the first time, the
thermal head may be out of position. Before
attempting to load the ink ribbon cartridge, turn
on the power under the condition where the ribbon
door is closed so that the thermal head is placed at
the correct position.
• If a blank sheet of paper is ejected, and the RIBBON
indicator lights, the ink ribbon has been exhausted.
Replace the paper together with the ink ribbon. Do not
reuse the ejected blank paper.
• Once an ink ribbon has been completely used up,
replace it. An ink ribbon is not reusable.
• Do not rewind the ink ribbon for reuse.
• Do not touch the ink ribbon or place it in a dusty
location. Finger prints or dust on the ink ribbon will
result in imperfect printing or malfunction of the head.
9
Before Printing
3
Detach the spent ink ribbon from the ink ribbon
holder.
2 Place the ink ribbon with the white gear as
illustrated.
1 Press the white gear of
the ink ribbon.
Pushing the ink ribbon spool that takes up the ink
ribbon in the direction of the arrow, remove the
spool from the side with the gray gear.
Match the color of the
gear of the ink ribbon
spool and the color of the
ink ribbon holder.
Pushing the ink ribbon spool that sends the ink
ribbon in the direction of the arrow, remove the
spool from the side with the white gear.
2 Press the other side of the ink ribbon
until you hear it click into place.
4
Load the new ink ribbon into the ink ribbon holder.
3 Place the ink ribbon with the gray gear in the
same way as explained in step 2.
1 Holding the ink ribbon firmly, remove the gear
cover.
1 Press the gray gear of
Gear cover
the ink ribbon.
To avoid dropping the ink ribbon, make
sure that you hold it firmly.
2 Press the other side of the ink ribbon
until you hear it click into place.
4 Eliminate any slack in the ribbon by turning the
gears.
10
Before Printing
6
Close the ribbon door.
Note
If the ribbon is left slack, it may be damaged
when the ink ribbon cartridge is inserted into
the printer.
Turn the gears in the direction of the
arrows until any slack is eliminated
and the magenta section of the ink
ribbon appears.
Notes
When handling the ink ribbon:
• Do not rewind the ink ribbon for reuse.
• When handling the ink ribbon, be careful not to touch
the surface of the ink ribbon. Dust or finger prints are
likely to cause unsatisfactory printing or malfunction
of the head.
5
Insert the ink ribbon cartridge until it stops.
When storing ink ribbon:
• Avoid placing the ink ribbon in a location subject to:
– high temperatures
– high humidity
– excessive dust
– direct sunlight
• Store a partially used ink ribbon in its original
packaging.
If your ink ribbon should tear
Repair the tear with transparent tape. There should be no
problem with using the remaining portion of the ribbon.
Transparent tape
If the ink ribbon cartridge cannot be
inserted
In such a case, close the ribbon door, and turn the
power off, then back on again. Insert the ink ribbon
cartridge again.
Turn the gray gear of the spool that takes up the
ink ribbon in the direction of the arrow to remove
any slack until the transparent tape cannot be
seen.
11
Before Printing
sure to riffle the paper along with the protection
sheets before placing the paper in the paper tray.
Inserting the Paper Tray
To load paper in the paper tray and insert the paper tray
into the printer, follow the procedure below. Be careful
not to touch the printing surface of the paper.
When you use the printer for the first time, start the
operation to insert the paper tray from step 2.
Riffle the paper with
the protection sheet.
Notes
• Use only the paper recommended. Failing to do so is
likely to result in malfunctions such as paper jams.
• When a blank sheet of paper is ejected and the
RIBBON indicator lights, the ink ribbon has been
exhausted. Replace the paper together with the ink
ribbon. Do not use the ejected blank paper.
Place paper with
the arrow pointing
in the same
direction as in the
tray.
• Be careful when removing and inserting the paper
tray. If you are not careful, you may drop the printer.
1
Push the paper tray to remove it.
3
Remove the protection sheet placed on the top of
the paper.
2
Place the paper in the paper tray so that the printing
surface faces up with the protection sheet on top.
Notes
• Do not add only the paper. When the paper supply
has been exhausted, replace both the ink ribbon
and paper at the same time. If you add paper
while printing, this may cause the paper jam.
• When handling the paper, do not touch the
printing surface. Dust or finger prints are likely to
cause unsatisfactory printing or malfunction of
the head. Grasp the paper by the printing surface
protection sheet.
• Load the paper so that it lays flat in the paper tray.
If the paper is curled, it will overflow from the
paper tray and paper may not be fed properly. Be
12
Before Printing
4
Slide the paper tray back into the printer until it
clicks into place.
Printing
Before printing
• Ensure that the printer is properly connected to the
• Ensure that the ink ribbon cartridge and paper tray are
• Ensure that the printer driver has been installed. (See
page 7.)
POWER indicator
PRINT indicator
ALARM indicator
RIBBON indicator
PAPER indicator
Note
If you cannot insert the ink ribbon cartridge
completely, check whether any paper is left inside
the printer. If you find a left sheet, slowly pull it
straight out.
1
When storing the paper
• Avoid storing the paper in a location subject to:
– high temperatures
– high humidity
– excessive dust
1
Press the POWER switch to turn the printer on.
The POWER indicator lights.
PRINT, ALARM, RIBBON and PAPER indicators
light at the same time, then all of them go out.
– direct sunlight
• Use the original package for storing unused paper.
Notes
• Turn the printer on first.
• Do not turn the computer off and on while it is
accessing a hard or floppy disk.
2
3
Turn on the power of the computer.
Execute the print job with software application.
While the printer is receiving the image data from
the computer, the PRINT indicator blinks.
While the printer is printing, the PRINT indicator
lights.
Notes
• Do not pull the paper out till the printer finishes
printing.
• Do not turn off the power during printing. If you do so,
paper may not be ejected and may jam in the printer.
• Do not open the ribbon door while the printer is
printing. If you open the ribbon door, the printer stops
printing. When you close the ribbon door, the sheet
13
Printing
being printed when you opened the ribbon door is
ejected and the printer turns to the standby mode.
• You can make multiple copies of identical printouts.
However, the printer may stop printing due to warping
of the printed sheet and the ALARM indicator lights.
In such a case, remove the printouts accumulated on
the paper tray. The printer will start to print the
remaining copies automatically.
• Do not leave more than 10 sheets of ejected printouts
on the paper tray. Doing so may cause a paper jam.
If the printer does not print
The printer will fail to print when the ALARM, PAPER,
and/or RIBBON indicator light.
For details, see “Indicators on the Ribbon Door” on page
If the paper or ink ribbon runs out during
printing
The printer stops the printing operation.
Load the paper into the paper tray and the ink ribbon.
Printing of remaining copies is automatically started.
To stop the printing multiple copies of identical
printouts
Press the STOP button. The printer finishes current
printing and ejects it. Then, it turns in standby mode.
When storing your printouts
• Avoid storing the printout in a location subject to high
temperatures, high humidity, excessive dust and direct
sunlight.
• Do not stick tape on a printout. Also, avoid leaving a
plastic eraser on a printout or placing a printout in
contact with materials which contain plasticizer
(under a desk mat, for example).
14
Printing
and may even develop a fault if you persist in using it.
If condensation forms, turn off the power and leave the
printer to stand for at least one hour.
Miscellaneous
• If the printing pack is subjected to wide or sudden
changes in temperature, condensation may form on
the ink ribbon or paper. This will cause the printer to
malfunction. Also, if the printing pack is used in this
state, spots are likely to appear on the printout.
Therefore, avoid storing the printing pack in locations
subject to wide or sudden changes of temperature.
• To store a half-used printing pack, replace it in its
original packing and reseal the package. If possible,
keep the sealed printing pack in a cool, dark location.
To subsequently use the printing pack, place it, in its
sealed package, in a warm room for several hours.
Doing so prevents condensation from forming when
the printing pack is removed from its package.
Precaution
Safety
• Operate the printer using the power source specified in
• Be careful not to damage the AC power cord by
placing or dropping heavy objects on it; it is dangerous
to use the unit with a damaged AC power cord.
• If you do not intend to use the unit for a long time,
disconnect the AC power cord.
• Unplug the AC power cord by grasping the plug, not
the cable itself.
• Do not disassemble the unit.
• Do not remove the cover. There is a danger of electric
shock from the internal parts.
Location
To prevent internal heat built-up, leave enough room
around the printer for air to circulate through the vents
on the left hand side and top of the cabinet.
• Be careful not to spill water or other liquids on the
unit, or to allow combustible or metallic material to
enter the cabinet. If used with foreign matter in the
cabinet, the unit is liable to fail, or present a risk of fire
or electric shock.
• Ventilation holes are provided to prevent the unit from
overheating. Be careful not to obstruct them with other
units or by covering the unit with a cloth, etc.
• If the unit malfunctions or if a foreign body falls into
the cabinet, disconnect the AC power cord
immediately and consult your Sony service facility or
your Sony dealer.
Before Transporting the Printer
Before transporting the printer, remove ink ribbon
cartridge and paper tray and then put them back into
their original packing. Transporting the printer with the
supplied accessories still installed may cause
malfunctions.
Cleaning
Note
Installation
• Avoid placing the unit in a location subject to:
– mechanical vibration
Be sure to turn off the power of the printer and
disconnect the AC power cord from the wall outlet
before cleaning.
– high humidity
– excessive dust
Cleaning the cabinet
– direct or excessive sunlight
– extremely high or low temperatures
• Do not use other electronic equipment near the unit.
The unit will not work properly in strong
electromagnetic fields.
Clean the cabinet, panel and controls with a soft dry
cloth, or a soft cloth lightly moistened with a mild
detergent solution. Do not use any type of solvent, such
as alcohol or benzine, which may damage the finish.
• Do not place a heavy object such as a monitor on the
printer.
Condensation
• If the printer is subject to wide or sudden changes in
temperature, such as when it is moved from a cold
room to a warm room or when it is left in a room with
a heater that tends to produce large amounts of
moisture, condensation may form inside the printer. In
such cases the printer will probably not work properly,
15
Precaution
Ink Ribbon and Paper
Both paper and an ink ribbon are necessary for printing.
Use the ink ribbon with the paper contained in the same
package.
Specifications
Power requirements
100 to 120 V AC, 50/60 Hz
(for 100 to 120 V AC users)
220 to 240 V AC, 50/60 Hz
(for 220 to 240 V AC users)
UPC-55 Color Printing Pack
Contains color ink ribbon cartridge and paper.
Color ink ribbon for 100 sheets, 2 rolls
Paper, 1 package (100 sheets) ×2
Input Current 2.8 A max. at 25°C
(for 100 to 120 V AC users)
1.2 A max. at 25°C
(for 220 to 240 V AC users)
Note
Operating temperature
5°C to 35°C (41°F to 95°F)
Operating humidity
20% to 80% (no condensation allowed)
Storage and transport temperature
–20°C to 60°C (–4°F to 140°F)
Storage and transport humidity
If the paper has been exhausted, replace the ink ribbon
together with the paper.
20% to 90% (no condensation allowed)
Approx. 280 × 125 × 398 mm (w/h/d)
(11 1/8 × 5 × 15 3/4 inches)
Dimensions
Mass
Approx. 9 kg (19 lb 13 oz)
Printing system
Sublimation heat transfer printing
Printable pixels
When printing the full-image: 2528 ×
1920 dots
Total gradation 256 levels each for yellow, magenta,
and cyan
Printing time
When the printer is set to high speed:
Approximately 20 seconds
Thermal head 14.93 dots/mm
(USB) connector
Universal Serial Bus (USB)
Specification Revision 2.0
Input connector
AC IN (for power input)
Supplied accessories
Paper tray (1)
USB connecting cable (1)
Ink ribbon holder (1)
Software License Agreement (1)
Before Using this Printer (1)
CD-ROM (including the printer drivers
and PDF files of multi-lingual
Instructions For Use) (1)
Optional accessories
UPC-55 Color Printing Pack
Medical Specifications
Protection against electric shock:
Class I
Protection against harmful ingress of
water:
Ordinary
Degree of safety in the presence of
flammable anesthetics or oxygen:
16
Ink Ribbon and Paper / Specifications
Not suitable for use in the presence
of flammable anesthetics or oxygen
Mode of operation:
Troubleshooting
Continuous
The following troubleshooting checks will help you
correct the most common problems you may encounter
with your unit. Before proceeding with these trouble
checks, first check that the power cord is firmly
connected. Should the problem persist after you have
applied the remedy, unplug the unit and contact your
Sony dealer or local authorized Sony service facility.
Design and specifications are subject to change without
notice.
Symptoms
Possible causes and remedies
The printer does not
print, even if the
•
The POWER switch of the printer is
not set to ON.
command is sent
from the computer.
tSet the POWER switch of the
printer to ON.
•
Connections may not be correct.
tCheck connections and rectify, if
The printer does not The problem is indicated by the
print.
indicators on the ribbon door.
The printout color is The paper is not loaded correctly.
very pale.
tCheck which side of the paper is the
printing side, then load the paper
The ink ribbon cannot You may be trying to load an ink ribbon
be set.
that can not be used with this printer
has been loaded.
tLoad the appropriate ink ribbon.
The ink ribbon
cartridge cannot be
loaded.
•
•
The thermal head has moved out of
position.
tClose the ribbon door, and turn
the power off, then back on
again. The thermal head moves
so that you can now install the
ink ribbon cartridge. (See
The ink ribbon is not loaded
correctly.
tLoad the ink ribbon correctly.
The blank paper is
ejected and the
RIBBON indicator
lights.
The ink ribbon has been exhausted. Do
not reuse the ejected blank paper.
tReplace the ink ribbon. (See
page 9.) Do not reuse the ejected
paper. Discard that paper.
17
Troubleshooting
Indicators
Possible cause and
remedies
Indicators on the Ribbon
Door
If a problem occurs, the indicators on the ribbon door
such as PRINT, ALARM, RIBBON and/or PAPER light
or blink to indicate the problem condition. the following
table shows the relation between lighting or blinking
condition of each indicator and possible cause and
remedies.
Lighting
Blinking
All of
indicators,
PRINT,
RIBBON,
PAPER and
ALARM
A problem requiring a service
call has occurred.
tYou cannot use the printer
any more. Turn off the
power of the printer first.
Then contact your Sony
service facility or your
nearest dealer to fix the
problem and clear the error
indicators.
Indicators
Lighting
PRINT
Possible cause and
remedies
Blinking
Printing
PRINT
PRINT
Data receiving
The thermal head is being
(In this case, heated so that the printer is
it blinks
slowly.)
ready to start.
RIBBON
•
The ink ribbon has been
exhausted.
tReplace the old one with
a new ink ribbon. (See
page 9.) (The ink ribbon
cannot be reused.) In this
case, if the white paper is
ejected. Discard this
paper.
The ink ribbon has torn.
tRepair the torn ink
•
•
PAPER
Paper has been exhausted.
tLoad the paper. (See
page 12.) Also, replace
the ink ribbon.
•
The paper tray is not
installed.
tInstall the paper tray.
ALARM
•
•
The ribbon door is open.
tClose the ribbon door
surely.
Paper has jammed inside the
printer.
tRemove any jammed
paper from the printer.
The maximum number of
printouts has accumulated
on the paper tray.
•
tRemove the printouts.
Printing starts again. (See
page 14.)
ALARM
The printer is recovering from
an error.
tWait for a while until the
printer is ready.
18
Indicators on the Ribbon Door
3
Load the paper into the paper tray correctly.
If the Paper Jams
If the ALARM indicator lights on the ribbon door, or the
message “Paper jam. Printing is aborted. Please remove
the jammed paper and print again.” or “Motor or sensor
trouble. Printing is aborted after you press the PRINT
button and during printing. Please turn off the printer,
then turn it back on and print again.” appears on a
monitor of a computer during printing after you press
the PRINT button, the paper may have jammed inside
the printer.
Remove the jammed paper according to the process
described below.
1
Push in the paper tray to remove it.
If any printouts have been ejected onto the paper
tray and have accumulated on the paper tray,
remove them before removing the paper tray.
Notes
• Do not reuse the jammed paper. Discard that
paper.
• Use only paper recommended in this manual.
4
Re-insert the removed paper tray.
If you can not remove the jammed paper yet
Precautions
• Turn the printer power off and remove the power cable
from the printer.
• When you turn the printer over, remove any
connecting cables. If cables are broken or bent, this
may cause fire or electrical shock.
• When you remove the jammed paper, be careful not to
injure your fingers when touching the parts inside the
printer.
2
Check whether any paper is jammed inside the
printer. If you find a jammed sheet, slowly pull it
straight out.
1
Be sure to set the power switch of the printer to off
and remove the power cable and other connecting
cables.
2
3
Remove the ink ribbon cartridge and the paper tray
from the printer.
Turn the printer over.
If you cannot remove the jammed paper even if you
perform the operation in step 2, remove the jammed
paper according to instructions described in the
following “If you can not remove the jammed paper
yet”.
19
If the Paper Jams
4
5
6
Remove the one screw with which the back cover
plate is secured, using a coin.
7
Replace the back cover plate.
Note
Pull the back cover plate up and remove it from the
printer.
When you put it back, be careful not to catch your
fingers or any other object in the back cover plate.
8
Secure the back cover plate using the screws
removed in step 4.
Confirm that the screw holes of the back side of
the printer and the back cover plate match
before securing them.
Remove the jammed paper slowly.
When using the printer again
Confirm the following before using the printer again.
• Confirm that connecting cables and the AC power
cord are securely connected.
• Reset the paper tray in the printer.
If you still cannot remove the paper
Do not try to remove it forcibly. Contact your
nearest Sony dealer.
20
If the Paper Jams
Sony Corporation
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